F.A.Q.

Payment

Is my payment safe?

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Yes, with Shopify's secure payment options and PayPal keeps all your information safe. When you send a payment using any method mentioned above, we the recipient won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying people you don’t know.

Do I have to pay customs charges on my order?

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All import taxes, duties, and fees are the responsibility of the customer.

Orders

Can I make changes to my order? (e.g. Address)

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If you made a mistake with the order please contact us immediately, if the order has not shipped we can make changes.

Can I exchange an item?

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Unfortunately, we are currently unable to process exchanges. You can return your item to us, if it has not been opened or used and is still in the original packaging. You will them have to place a new order to receive the item of your choice.

I need to cancel my order

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You are free to cancel your order for any reason before it is dispatched. To cancel, please call and let us know, so that we can prevent the order from shipping. An order may not be cancelled after it has been shipped or while it is with the courier in transit, at this point it will be treated as a return. A refund for the goods will be provided when they are returned to us in the original packaging, unopened, unaltered and unused. The customer is responsible for the return shipping fees. We suggest returning goods insured and with a tracking number. Gods & Rovers is not liable for your lost or damaged returned goods.

We goofed and sent you an incorrect product

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Occasionally the wrong item is sent to a customer due to The Tailored Defender picking/packing error. We will offer an exchange for the correct item or a full refund upon return of the product in its new and unused condition. Please get in touch with us to setup the return.

Shipping

Do you ship overseas?

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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

What couriers do we use for shipping?

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The shipments are sent via DHL, UPS, FedEx. Rates are calculated at checkout based on the product.

Can I get a shipment tracking?

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An order confirmation will be sent to your email following it tracking information once your order has been placed. 

Returns

Our Return Policy

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All returns are subject to a restocking fee of€5 per order which will be deducted from your refund.

The shipping fees will not be refunded unless it was in our error. Customers are responsible for the return shipping fees. Gods and Rovers is not liable for any lost or damaged packages that you return.

Please note that all international sales are final unless the item is damaged or defective at the time of delivery.

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